Guide customers through Easy Payment Plan services to choose suitable product. Provide clients with the information on bank’s easy payment plan services. Make sure the designated targets are met or exceeded. Seek opportunities to accurately and efficiently enhance relationships with clients by providing them with additional solutions of value. Process and update E-leads and cases within turnaround time with accurate information. Revert merchant emails related to customers request and brief the merchant about the status of each customer Make monthly reports and handoff sheet to business in Excel format. Allocate work equally between team members and get the feedback in the day end report to handover to the Business Development Manager by EOD in Excel Format. Revert with accurate information to the queries raised by customer service managers about new merchants. Brief team everyday and provide them the knowledge about new promotions and merchants. |